Can I make changes to my order once it's been placed?
Unfortunately once an order has been placed, items cannot be changed or modified. We strive to process and ship orders as quickly as possible, and once processing has begun, we are unable to make any changes to an order.
Do you offer refund, returns or exchange?
Due to the hygienic nature of hair products, all sales are final. We do not accept returns, refunds, cancellations, or exchanges once an order has been placed, processed and shipped. Each unit is thoroughly inspected prior to shipment to ensure quality and accuracy. However, if there is a confirmed issue with your order within 24 hrs of confirmed delivery, so we can review the matter.Please view our full return & exchange policy for more info.